Shipping policy
All products are shipped via reputable Couriers where possible and insured, Currently, Any shipping fees will be shown at checkout where possible.
Please allow up to 48 hours to process and ship you’re in-stock order; orders for items that are not in stock can take much longer. if you have a time-sensitive shipment please contact us directly to ensure there are no delays.
All products are shipped out from one of the authorized shipping locations or direct from the supplier\manufacture. FD Racing drop-ships most orders, while some orders ship directly from our main facility. Special arrangements may need to be made for international orders and oversize packages.
In the event a product arrives damaged at your location, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify FD Racing within 48 Hours of receiving your order. If these steps are not followed, your shipment may be denied a damage claim and a refund.
If you received a shipment that is damaged (visibly or once you open the box), please do the following:
- IMMEDIATELY CONTACT US
- Keep the product with its original packaging and box
- Make a list of the damaged or lost item(s)
- Take and send Pictures of any damage and share those with us
- FD Racing will contact the shipper once we receive the email info above to schedule a pickup if needed. DO NOT send it back to the return address without written approval from FD Racing.
Once the product is received back and inspected, a replacement or credit will be issued.
The shipping rate shown at the time of checkout on our site is based on a weight guesstimate and then formulated via an internal shipping program. The rates do not take into account dimensions. If your shipment weight is higher than the online cart can process, please contact us for a shipping quote. If there is an error in the shipping rate quoted we will contact you and let you know of the changes. International orders (Outside the UK) are not automatically processed as we may require additional information from you.
An order that has shipped from our location or a supplier cannot be canceled, these are classified as returns. Unfortunately, once it has shipped restocking fees can apply if they are applicable. Special order items and custom-built items will not be able to be returned. For this reason, it is extremely important to check your invoice or order form.
If a product is ordered and not wanted, the UNUSED item can be returned for up to a 25% restocking fee. In some cases, we may offer the ability to return the item to us for a lesser restocking fee and then keep the balance as a store credit. To return an item, it must be in brand new condition with the original packaging. If the item cannot be resold or is a special order or custom-made item, we cannot accept a return. Shipping is non-refundable in either direction unless approved by FD Racing. All items wanting to be returned MUST be reported within 30 days of the tracking number delivery date. No items will be returnable after 30 days. All products shipped from the FD Racing warehouse are shipped via Courier, or Freight and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. If the package is returned to FD Racing or the manufacturer, you will be responsible for the return shipping costs and pay up to a 25% restocking fee if you choose to not have the item reshipped. These fees will be charged to your account on file or will be invoiced to you.
Special Order Items
Some items may be special orders specifically for the customer’s vehicle. These items generally require a deposit or are paid in full. Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable. These special order items cannot be returned or resold. Cancellations are not allowed on special order parts.
International Shipping
All international shipments may be subject to customs fees, import duties, and taxes. Any charges associated with the importation of products purchased from FD Racing or our affiliates are the responsibility of the buyer. Any costs resulting from the refusal to import a product purchased through FD Racing or our affiliates may result in additional charges.