At FD Racing, we are proud to offer a unique range of special order items. To ensure a smooth purchasing experience, please review the following policy regarding these items.
1. Lead Times and Delivery Estimates
- Variable Lead Times: Special order items are typically made to order. Lead times can vary due to manufacturing schedules and international shipping logistics.
- Estimated Delivery: For the most accurate delivery time estimate, please Contact Us before placing your order. We are happy to provide the latest information on production and shipping times.
2. Order Cancellation
- Best Efforts Basis: Cancellation requests for special order items will be handled on a best efforts basis. We will do everything possible to accommodate your request if the production process allows.
- Limitations: If the item has progressed too far in manufacturing, cancellation may not be possible. We appreciate your understanding in these situations.
3. Returns and Exchanges
- Defective Items: If you receive a defective special order item, you are entitled to a return or exchange in accordance with our Return Policy. Please notify us within 14 days of receipt to initiate the process.
- Non-Defective Items: Due to the custom nature of special order items, returns or exchanges for non-defective products may not be possible. Please consider your purchase carefully and reach out to us with any questions before ordering.
4. Communication and Support
- Customer Service: Our team is dedicated to assisting you at every stage of your purchase. If you have any questions or need updates on your order status, please Contact Us.
- Updates: We will keep you informed of any significant changes in lead times or availability that may affect your order.
5. Agreement to Terms
By placing an order for a special order item, you acknowledge that you have read and agree to the terms outlined in this Special Order Item Policy.
We value your business and are committed to providing high-quality products and exceptional customer service. Thank you for choosing FD Racing for your automotive needs.